Managed IT Services & Support

LeafTech Managed Service and Support Agreements (MSSA)

Our MSSAs provide the right blend of strategies, processes, and new technologies for you to drive costs down and improve efficiencies across your organization. Everything from moving to the cloud, monitoring IT operations, help desk support to managed security and data backup and recovery, we’ve got you covered. We offer premier IT packaged solutions customized to your business to ensure optimal efficiency.

Proactive Network Monitoring & Automated Patching

System downtime and unpatched software are two of the largest operational risks facing modern businesses. LeafTech delivers continuous, 24/7 monitoring across your entire infrastructure—including servers, network hardware, and employee workstations—to detect performance bottlenecks and hardware failures before they disrupt your day.

• 24/7 Infrastructure Monitoring: Real-time visibility into server health, network traffic, and device availability.
• Automated OS & Software Patching: Background updates for Windows, macOS, and critical third-party applications to close security vulnerabilities.
• Preventative Maintenance: Automated routine maintenance tasks that optimize system speed, reliability, and longevity.

Business Email Management & Cloud Workspace Support

Your company’s communication infrastructure drives daily operations. LeafTech provides complete, end-to-end administration of your enterprise cloud environment, ensuring your email systems, cloud storage, and user accounts run smoothly and securely.

• User Lifecycle Management: Fast, structured user onboarding and offboarding to protect company data and revoke access instantly when personnel changes occur.
• Licensing & Cost Optimization: Active auditing of your Microsoft 365 or Google Workspace licenses so you only pay for what your team uses.
• Permissions & Cloud Access Control: Precise management of shared mailboxes, team folders, and document access credentials across your organization.

Business Email Security & Phishing Defense

Most cyberattacks begin with a malicious email. LeafTech’s business email security suite blocks advanced spam, ransomware, link-spoofing, and targeted spear-phishing attacks before they ever land in your employees’ inboxes.

• Advanced Threat Filtering: Real-time scanning of inbound and outbound emails to intercept malicious attachments and suspicious URLs.
• Domain Authentication Enforcement: Implementation of SPF, DKIM, and DMARC protocols to prevent hackers from spoofing your domain name.
• In-Line Email Encryption: Secure, compliance-ready email encryption that protects sensitive client data and confidential communications.

Dedicated Daily HelpDesk & Unlimited Remote Support

When technical glitches occur, your team needs immediate resolution—not long wait times or confusing technical jargon. LeafTech provides responsive Tier-1 through Tier-3 HelpDesk support that connects your staff directly with friendly, skilled IT professionals.

• Accessible Channels: Submit support tickets by phone, email, or through the dedicated LeafTech Client Portal.
• Guaranteed SLAs & Rapid Response: Priority routing for critical operational issues to keep your business running without friction.
• Clear, People-First Communication: Empathetic, expert assistance designed to resolve issues on the first contact whenever possible.

Managed Endpoint Security & Behavioral Threat Detection

Traditional antivirus software is no longer enough to stop modern malware and fileless ransomware. LeafTech deploys advanced Endpoint Detection and Response (EDR) technology that continuously monitors device behavior to stop threats in real time.

• Behavioral Analysis: Detects and blocks zero-day threats and malicious activity by analyzing process behaviors rather than relying on outdated signature files.
• Automated Device Isolation: Instantly isolates compromised endpoints from the local network to contain security incidents and prevent lateral movement.
• Centralized Security Management: Complete visibility and centralized threat management across all company-owned desktops, laptops, and remote devices.

IT Hardware Procurement, Asset Tracking & Lifecycle Management

Managing hardware purchases, warranties, and device refreshes can consume valuable internal time. LeafTech takes the hassle out of hardware management by handling the entire lifecycle of your IT equipment—from initial vendor sourcing to end-of-life recycling.

• Pre-Configured Device Deployment: Laptops and workstations ordered, configured, and shipped directly to your employees, ready for immediate use.
• Vendor & Warranty Management: We interface directly with computer manufacturers and hardware vendors so you never have to deal with warranty claims.
• Centralized Asset Tracking: Comprehensive tracking of serial numbers, device age, user assignments, and scheduled hardware refreshes to assist with annual technology budgeting.

Contact us today and we will identify the best MSSA package that will suit your specific business needs!