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Help shape the future
of Information Technology
.
 

We fix problems and develop innovative solutions every day. We’re looking for creative minds to help us continue building our company to become the best in the industry.   

Discover your next Career with US! 

Job Openings

Level I Technical Support Analyst

Job Details

Job Title Level I Technical Support Analyst
FLSA Non-Exempt, Hourly
Position Type Full-time
Reports To Chief Operating Officer
Location Centennial, CO / Remote Positions Available
Compensation $17 – $22 / hour + Full Benefits
Benefits Paid Time Off, Employer Paid (50%) Medical Insurance, 401k Matching, and an Extensive Selection of Voluntary Plans for Dental/Vision Insurance, Life/ADD/PAI, and Disability Insurance, and Health Care Flex Spending

Position Description:

A Level I Technical Support Analyst Installs, modifies, and makes minor repairs to computer hardware and software systems. Provides technical assistance and training to clients by performing the duties listed below. Travel is expected and required for this position.

Essential Job Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Troubleshoots computer equipment and analyzes client requests or requirements to understand and fix minor computer issues. 
  • Installs or assists in installing hardware and peripheral components such as monitors, keyboards, printers, and disk drives on users’ premises. 
  • Loads software packages such as operating systems, Microsoft 365, antivirus, or remote monitoring programs onto computers as specified by client standards and requirements. 
  • Maintains all documentation by updating relevant changes, documenting all new implementations or processes, and creating walkthroughs to aid other team members. 
  • Enters commands and observes system functions to verify correct system operation. 
  • Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems. 
  • Instructs clients in the use of equipment, software, and applications. 
  • Recommends or performs minor remedial actions to correct problems. 
  • Coordinates activities with the Customer Service Department, the Technical Service Department, and Management. 
  • Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication. 
  • Replaces defective or inadequate software packages. 
  • Escalates high level issues to the appropriate department or resource. 

This is not an exhaustive list of all duties, responsibilities, or qualifications associated with this position. Incumbent may perform other duties as assigned.

Additional Duties & Responsibilities:

  • All consultants are expected to maintain an average of 50% billable time of time worked. 
  • Entering time into the timekeeping system on schedule and appropriately. 
  • Participation in company projects, meetings, and objectives. 
  • Traveling to client sites within the US and Canada to assist with projects and meet client needs. 

Supervisory Responsibilities:

  • This position has no supervisory responsibilities.

Demonstrated Competencies:

  • Critical Thinking – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; understands workflows and procedures. 
  • Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively. 
  • Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; Contributes to building a positive team spirit; puts success of team above own interests; Able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed. 
  • Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. 

Education / Experience / Certification Requirements

  • High School Diploma or equivalent is required
  • Experience working in the professional services industry

Preferred Qualifications

  • Related certifications or education is preferred
  • One Year of IT or related experience is preferred 
  • Experience working in organizations of 15 – 50 employees

Work Environment and Physical Activities

  • Professional office setting
  • Minimal travel
  • Frequent keyboarding and phone support
  • Lifting up to 50 pounds
  • May be required to be on call

To Apply:
Send your cover letter and resume to applications@leaftechit.com
Please put your name and the job title of the position you are applying for in the subject line.

LeafTech Consulting is an Equal Opportunity Employer

Level II Technical Support Analyst

Job Details

Job Title Level II Technical Support Analyst
FLSA Non-Exempt, Hourly
Position Type Full-time
Reports To Chief Operating Officer
Location Centennial, CO / Remote Positions Available
Compensation $20 – $28 / hour + Full Benefits
Benefits Paid Time Off, Employer Paid (50%) Medical Insurance, 401k Matching, and an Extensive Selection of Voluntary Plans for Dental/Vision Insurance, Life/ADD/PAI, and Disability Insurance, and Health Care Flex Spending

Position Description:

A Level II Technical Support Analyst installs, modifies, and makes minor and major repairs to computer hardware and software systems. Provides technical assistance, training, and consulting to clients by performing the duties listed below. Travel is expected and required for this position. 

Essential Job Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Troubleshoots computer equipment and analyzes client requests or requirements to understand and fix minor and major computer issues.
  • Installs or assists in installing hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user’s premises.
  • Loads software packages such as operating systems, Microsoft 365, antivirus, or remote monitoring programs onto computers as specified by client standards and requirements.
  • Maintains all documentation by updating relevant changes, documenting all new implementations or processes, and creating walkthroughs to aid other team members.
  • Enters commands and observes system functions to verify correct system operation.
  • Responds to client inquiries concerning systems operation and diagnoses systedzxRhardware, software, and operator problems.
  • Instructs clients in the use of equipment, software, and applications. Recommends solutions or performs remedial actions to correct problems or accomplish business goals.
  • Coordinates activities and project tasks with the Customer Service Department, the Technical Service Department, and Management.
  • Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
  • Replaces defective or inadequate software packages.
  • Escalates high-level issues to the appropriate department or resource and serves as a point of escalation for Level I technicians.

This is not an exhaustive list of all duties, responsibilities, or qualifications associated with this position. Incumbent may perform other duties as assigned.

Additional Duties & Responsibilities:

  • All consultants are expected to maintain an average of 50% billable time of time worked. 
  • Entering time into the timekeeping system on schedule, and appropriately. 
  • Participation in company projects, meetings, and objectives. 
  • Traveling to client sites within the US and Canada to assist with projects and meet client needs. 

Supervisory Responsibilities:

  • This position has no supervisory responsibilities.

Demonstrated Competencies

  • Critical Thinking – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; understands workflows and procedures.
  • Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
  • Project Management – Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
  • Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; Contributes to building a positive team spirit; puts success of team above own interests; Able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
  • Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Education / Experience / Certification Requirements

  • Two to four years of IT or related experience required
  • Experience working in the professional services industry

Preferred Qualifications

  • Two-year technical or university program certificate
  • Experience working in organizations of 15-50 employees

Work Environment and Physical Activities

  • Professional office setting
  • Minimal travel
  • Frequent keyboarding and phone support
  • Lifting up to 50 pounds
  • May be required to be on call

To Apply:
Send your cover letter and resume to applications@leaftechit.com
Please put your name and the job title of the position you are applying for in the subject line.

LeafTech Consulting is an Equal Opportunity Employer

Senior Technical Support Analyst

Job Details

Job Title Senior Technical Support Analyst
FLSA Exempt, Salary
Position Type Full-time
Reports To Chief Operating Officer
Location Centennial, CO / Remote Positions Available
Compensation $52,000 – $65,000 / year + Full Benefits
Benefits Paid Time Off, Employer Paid (50%) Medical Insurance, 401k Matching, and an Extensive Selection of Voluntary Plans for Dental/Vision Insurance, Life/ADD/PAI, and Disability Insurance, and Health Care Flex Spending

Position Description:

The Senior Technical Analyst will provide high-level technical support and systems analysis to identify, prevent, and resolve service interruptions for client networks and systems.

Essential Job Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provides technical expertise, leadership, and project coordination services to support and maintain continuity of the organizations’ computer systems and networks.
  • Monitors systems usage and needs.
  • Researches, identifies and recommends software and applications that will improve the stability of systems and networks.
  • Researches, identifies, and recommends new hardware, software, and applications to support future and/or complex management information systems (MIS) needs.
  • Recommends and implements policies and practices to maximize resource utilization.
  • Takes a lead role in the development, implementation, and maintenance of the data recovery aspects of the organizations’ disaster recovery plan.
  • Maintains knowledge on developments, trends, and best practices in technology and business networks.
  • Troubleshoots computer equipment and analyzes client requests or requirements to understand and fix minor and major computer issues.
  • Installs or assists in installing hardware and peripheral components such as monitors, keyboards, printers, and disk drives on users’ premises.
  • Loads software packages such as operating systems, Microsoft 365, antivirus, or remote monitoring programs onto computers as specified by client standards and requirements.
  • Maintains all documentation by updating relevant changes, documenting all new implementations or processes, and creating walkthroughs to aid other team members.
  • Enters commands and observes system functions to verify correct system operation.
  • Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
  • Instructs clients in the use of equipment, software, and applications. Recommends solutions or performs remedial actions to correct problems or accomplish business goals.
  • Coordinates activities and project tasks with the Customer Service Department, the Technical Service Department, and Management.
  • Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
  • Replaces defective or inadequate software packages.

This is not an exhaustive list of all duties, responsibilities, or qualifications associated with this position. Incumbent may perform other duties as assigned.

Additional Duties & Responsibilities:

  • All consultants are expected to maintain an average of 50% billable time of time worked.
  • Entering time into the timekeeping system on schedule, and appropriately.
  • Participation in company projects, meetings, and objectives.
  • Traveling to client sites within the US and Canada to assist with projects and meet client needs.

Supervisory Responsibilities:

  • This position has no supervisory responsibilities.
  • May provide training and guidance to Level I and Level II support staff.

Demonstrated Competencies

  • Critical Thinking – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; understands workflows and procedures.
  • Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
  • Project Management – Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
  • Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; Contributes to building a positive team spirit; puts success of team above own interests; Able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
  • Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Education / Experience / Certification Requirements

  • Bachelors degree in Computer Science or related field, or equivalent experience, required
  • At least five years of related experience required

Preferred Qualifications

  • Master’s Degree
  • Experience working in organizations of 15-50 employees

Work Environment and Physical Activities

  • Professional office setting
  • Minimal travel
  • Frequent keyboarding and phone support
  • Lifting up to 50 pounds
  • May be required to be on-call

To Apply:
Send your cover letter and resume to applications@leaftechit.com
Please put your name and the job title of the position you are applying for in the subject line.

LeafTech Consulting is an Equal Opportunity Employer

Senior Network Engineer

Job Details

Job Title Senior Network Engineer
FLSA Exempt, Salary
Position Type Full-time
Reports To Chief Operating Officer
Location Centennial, CO
Compensation $60,000 – $75,000 / year + Full Benefits
Benefits Paid Time Off, Employer Paid (50%) Medical Insurance, 401k Matching, and an Extensive Selection of Voluntary Plans for Dental/Vision Insurance, Life/ADD/PAI, and Disability Insurance, and Health Care Flex Spending

Position Description:

A Level II Technical Support Analyst installs, modifies, and makes minor and major repairs to computer hardware and software systems. Provides technical assistance, training, and consulting to clients by performing the duties listed below. Travel is expected and required for this position.

Essential Job Functions:
Employee Retention, Professional Development, and Training

  • Troubleshoots computer equipment and analyzes client requests or requirements to understand and fix minor and major computer issues.
  • Installs or assists in installing hardware and peripheral components such as monitors, keyboards, printers, and disk drives on users’ premises.
  • Loads software packages such as operating systems, Microsoft 365, antivirus, or remote monitoring programs onto computers as specified by client standards and requirements.
  • Maintains all documentation by updating relevant changes, documenting all new implementations or processes, and creating walkthroughs to aid other team members.
  • Enters commands and observes system functions to verify correct system operation.
  • Responds to client inquiries concerning systems operation and diagnoses systedzxRhardware, so ftware, and operator problems.
  • Instructs clients in the use of equipment, software, and applications. Recommends solutions or performs remedial actions to correct problems or accomplish business goals.
  • Coordinates activities and project tasks with the Customer Service Department, the Technical Service Department, and Management.
  • Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
  • Replaces defective or inadequate software packages.
  • Escalates high level issues to the appropriate department or resource and serves as a point of escalation for Level I technicians.

This is not an exhaustive list of all duties, responsibilities, or qualifications associated with this position. Incumbent may perform other duties as assigned.

Additional Duties & Responsibilities:

  • All consultants are expected to maintain an average of 50% billable time of time worked.
  • Entering time into the timekeeping system on schedule, and appropriately.
  • Participation in company projects, meetings, and objectives.
  • Traveling to client sites within the US and Canada to assist with projects and meet client needs.

Supervisory Responsibilities:

  • This position has no supervisory responsibilities.

Demonstrated Competencies

  • Critical Thinking – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; understands workflows and procedures.
  • Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
  • Project Management – Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
  • Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
  • Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Education / Experience / Certification Requirements

  • Two-year college or university program certificate.
  • Two to four years of IT or related experience, required.

Preferred Qualifications

  • Master’s Degree
  • Not-for-Profit experience
  • Experience with organizations of 25-100 employees
  • Knowledge of American Indian culture and communities and/or experience in working with American Indians
  • Knowledge of the DiSC employee assessment system

Work Environment and Physical Activities

  • Professional office setting
  • Minimal travel
  • Frequent keyboarding and phone support
  • Lifting up to 50 pounds
  • May be required to be on-call

To Apply:
Send your cover letter and resume to applications@leaftechit.com
Please put your name and the job title of the position you are applying for in the subject line.

LeafTech Consulting is an Equal Opportunity Employer

Customer Service Representative

Job Details

Job Title Customer Service Representative
FLSA Non-Exempt, Hourly
Position Type Full-time
Reports To Chief Operating Officer
Location Centennial, CO / Remote Positions Available
Compensation $20 – $28 / hour + Full Benefits
Benefits Paid Time Off, Employer Paid (50%) Medical Insurance, 401k Matching, and an Extensive Selection of Voluntary Plans for Dental/Vision Insurance, Life/ADD/PAI, and Disability Insurance, and Health Care Flex Spending

 

Organization:

Position Description:

A Level II Technical Support Analyst installs, modifies, and makes minor and major repairs to computer hardware and software systems. Provides technical assistance, training, and consulting to clients by performing the duties listed below. Travel is expected and required for this position.

Essential Job Functions:
Employee Retention, Professional Development, and Training

  • Troubleshoots computer equipment and analyzes client requests or requirements to understand and fix minor and major computer issues.
  • Installs or assists in installing hardware and peripheral components such as monitors, keyboards, printers, and disk drives on users’ premises.
  • Loads software packages such as operating systems, Microsoft 365, antivirus, or remote monitoring programs onto computers as specified by client standards and requirements.
  • Maintains all documentation by updating relevant changes, documenting all new implementations or processes, and creating walkthroughs to aid other team members.
  • Enters commands and observes system functions to verify correct system operation.
  • Responds to client inquiries concerning systems operation and diagnoses systedzxRhardware, so ftware, and operator problems.
  • Instructs clients in the use of equipment, software, and applications. Recommends solutions or performs remedial actions to correct problems or accomplish business goals.
  • Coordinates activities and project tasks with the Customer Service Department, the Technical Service Department, and Management.
  • Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
  • Replaces defective or inadequate software packages.
  • Escalates high level issues to the appropriate department or resource and serves as a point of escalation for Level I technicians.

This is not an exhaustive list of all duties, responsibilities, or qualifications associated with this position. Incumbent may perform other duties as assigned.

Additional Duties & Responsibilities:

  • All consultants are expected to maintain an average of 50% billable time of time worked.
  • Entering time into the timekeeping system on schedule, and appropriately.
  • Participation in company projects, meetings, and objectives.
  • Traveling to client sites within the US and Canada to assist with projects and meet client needs.

Supervisory Responsibilities:

  • This position has no supervisory responsibilities.

Demonstrated Competencies

  • Critical Thinking – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; understands workflows and procedures.
  • Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
  • Project Management – Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
  • Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
  • Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Education / Experience / Certification Requirements

  • Two-year college or university program certificate.
  • Two to four years of IT or related experience, required.

Preferred Qualifications

  • Master’s Degree
  • Not-for-Profit experience
  • Experience with organizations of 25-100 employees
  • Knowledge of American Indian culture and communities and/or experience in working with American Indians
  • Knowledge of the DiSC employee assessment system

Work Environment and Physical Activities

  • Professional office setting
  • Minimal travel
  • Frequent keyboarding
  • Lifting up to 50 pounds
  •  

To Apply:
Send your cover letter, a work sample, and a resume to applications@leaftechit.com
Please put your name and the job title in the subject line.

LeafTech Consulting is an Equal Opportunity Employer

Operations Manager

Job Details

Job Title Operations Manager
FLSA Non-Exempt, Hourly
Position Type Full-time
Reports To Chief Operating Officer
Location Centennial, CO / Remote Positions Available
Compensation $20 – $28 / hour + Full Benefits
Benefits Paid Time Off, Employer Paid (50%) Medical Insurance, 401k Matching, and an Extensive Selection of Voluntary Plans for Dental/Vision Insurance, Life/ADD/PAI, and Disability Insurance, and Health Care Flex Spending

 

Organization:

Position Description:

A Level II Technical Support Analyst installs, modifies, and makes minor and major repairs to computer hardware and software systems. Provides technical assistance, training, and consulting to clients by performing the duties listed below. Travel is expected and required for this position.

Essential Job Functions:
Employee Retention, Professional Development, and Training

  • Troubleshoots computer equipment and analyzes client requests or requirements to understand and fix minor and major computer issues.
  • Installs or assists in installing hardware and peripheral components such as monitors, keyboards, printers, and disk drives on users’ premises.
  • Loads software packages such as operating systems, Microsoft 365, antivirus, or remote monitoring programs onto computers as specified by client standards and requirements.
  • Maintains all documentation by updating relevant changes, documenting all new implementations or processes, and creating walkthroughs to aid other team members.
  • Enters commands and observes system functions to verify correct system operation.
  • Responds to client inquiries concerning systems operation and diagnoses systedzxRhardware, so ftware, and operator problems.
  • Instructs clients in the use of equipment, software, and applications. Recommends solutions or performs remedial actions to correct problems or accomplish business goals.
  • Coordinates activities and project tasks with the Customer Service Department, the Technical Service Department, and Management.
  • Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
  • Replaces defective or inadequate software packages.
  • Escalates high level issues to the appropriate department or resource and serves as a point of escalation for Level I technicians.

This is not an exhaustive list of all duties, responsibilities, or qualifications associated with this position. Incumbent may perform other duties as assigned.

Additional Duties & Responsibilities:

  • All consultants are expected to maintain an average of 50% billable time of time worked.
  • Entering time into the timekeeping system on schedule, and appropriately.
  • Participation in company projects, meetings, and objectives.
  • Traveling to client sites within the US and Canada to assist with projects and meet client needs.

Supervisory Responsibilities:

  • This position has no supervisory responsibilities.

Demonstrated Competencies

  • Critical Thinking – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; understands workflows and procedures.
  • Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
  • Project Management – Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
  • Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
  • Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Education / Experience / Certification Requirements

  • Two-year college or university program certificate.
  • Two to four years of IT or related experience, required.

Preferred Qualifications

  • Master’s Degree
  • Not-for-Profit experience
  • Experience with organizations of 25-100 employees
  • Knowledge of American Indian culture and communities and/or experience in working with American Indians
  • Knowledge of the DiSC employee assessment system

Work Environment and Physical Activities

  • Professional office setting
  • Minimal travel
  • Frequent keyboarding
  • Lifting up to 50 pounds
  •  

To Apply:
Send your cover letter, a work sample, and a resume to applications@leaftechit.com
Please put your name and the job title in the subject line.

LeafTech Consulting is an Equal Opportunity Employer

 

HelpDesk Manager

Job Details

Job Title HelpDesk Manager
FLSA Non-Exempt, Hourly
Position Type Full-time
Reports To Chief Operating Officer
Location Centennial, CO / Remote Positions Available
Compensation $20 – $28 / hour + Full Benefits
Benefits Paid Time Off, Employer Paid (50%) Medical Insurance, 401k Matching, and an Extensive Selection of Voluntary Plans for Dental/Vision Insurance, Life/ADD/PAI, and Disability Insurance, and Health Care Flex Spending

 

Organization:

Position Description:

A Level II Technical Support Analyst installs, modifies, and makes minor and major repairs to computer hardware and software systems. Provides technical assistance, training, and consulting to clients by performing the duties listed below. Travel is expected and required for this position.

Essential Job Functions:
Employee Retention, Professional Development, and Training

  • Troubleshoots computer equipment and analyzes client requests or requirements to understand and fix minor and major computer issues.
  • Installs or assists in installing hardware and peripheral components such as monitors, keyboards, printers, and disk drives on users’ premises.
  • Loads software packages such as operating systems, Microsoft 365, antivirus, or remote monitoring programs onto computers as specified by client standards and requirements.
  • Maintains all documentation by updating relevant changes, documenting all new implementations or processes, and creating walkthroughs to aid other team members.
  • Enters commands and observes system functions to verify correct system operation.
  • Responds to client inquiries concerning systems operation and diagnoses systedzxRhardware, so ftware, and operator problems.
  • Instructs clients in the use of equipment, software, and applications. Recommends solutions or performs remedial actions to correct problems or accomplish business goals.
  • Coordinates activities and project tasks with the Customer Service Department, the Technical Service Department, and Management.
  • Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
  • Replaces defective or inadequate software packages.
  • Escalates high level issues to the appropriate department or resource and serves as a point of escalation for Level I technicians.

This is not an exhaustive list of all duties, responsibilities, or qualifications associated with this position. Incumbent may perform other duties as assigned.

Additional Duties & Responsibilities:

  • All consultants are expected to maintain an average of 50% billable time of time worked.
  • Entering time into the timekeeping system on schedule, and appropriately.
  • Participation in company projects, meetings, and objectives.
  • Traveling to client sites within the US and Canada to assist with projects and meet client needs.

Supervisory Responsibilities:

  • This position has no supervisory responsibilities.

Demonstrated Competencies

  • Critical Thinking – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; understands workflows and procedures.
  • Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
  • Project Management – Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
  • Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
  • Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Education / Experience / Certification Requirements

  • Two-year college or university program certificate.
  • Two to four years of IT or related experience, required.

Preferred Qualifications

  • Master’s Degree
  • Not-for-Profit experience
  • Experience with organizations of 25-100 employees
  • Knowledge of American Indian culture and communities and/or experience in working with American Indians
  • Knowledge of the DiSC employee assessment system

Work Environment and Physical Activities

  • Professional office setting
  • Minimal travel
  • Frequent keyboarding
  • Lifting up to 50 pounds
  •  

To Apply:
Send your cover letter, a work sample, and a resume to applications@leaftechit.com
Please put your name and the job title in the subject line.

LeafTech Consulting is an Equal Opportunity Employer

Customer Success Manager

Job Details

Job Title Customer Success Manager
FLSA Non-Exempt, Hourly
Position Type Full-time
Reports To Chief Operating Officer
Location Centennial, CO / Remote Positions Available
Compensation $20 – $28 / hour + Full Benefits
Benefits Paid Time Off, Employer Paid (50%) Medical Insurance, 401k Matching, and an Extensive Selection of Voluntary Plans for Dental/Vision Insurance, Life/ADD/PAI, and Disability Insurance, and Health Care Flex Spending

 

Organization:

Position Description:

A Level II Technical Support Analyst installs, modifies, and makes minor and major repairs to computer hardware and software systems. Provides technical assistance, training, and consulting to clients by performing the duties listed below. Travel is expected and required for this position.

Essential Job Functions:
Employee Retention, Professional Development, and Training

  • Troubleshoots computer equipment and analyzes client requests or requirements to understand and fix minor and major computer issues.
  • Installs or assists in installing hardware and peripheral components such as monitors, keyboards, printers, and disk drives on users’ premises.
  • Loads software packages such as operating systems, Microsoft 365, antivirus, or remote monitoring programs onto computers as specified by client standards and requirements.
  • Maintains all documentation by updating relevant changes, documenting all new implementations or processes, and creating walkthroughs to aid other team members.
  • Enters commands and observes system functions to verify correct system operation.
  • Responds to client inquiries concerning systems operation and diagnoses systedzxRhardware, so ftware, and operator problems.
  • Instructs clients in the use of equipment, software, and applications. Recommends solutions or performs remedial actions to correct problems or accomplish business goals.
  • Coordinates activities and project tasks with the Customer Service Department, the Technical Service Department, and Management.
  • Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
  • Replaces defective or inadequate software packages.
  • Escalates high level issues to the appropriate department or resource and serves as a point of escalation for Level I technicians.

This is not an exhaustive list of all duties, responsibilities, or qualifications associated with this position. Incumbent may perform other duties as assigned.

Additional Duties & Responsibilities:

  • All consultants are expected to maintain an average of 50% billable time of time worked.
  • Entering time into the timekeeping system on schedule, and appropriately.
  • Participation in company projects, meetings, and objectives.
  • Traveling to client sites within the US and Canada to assist with projects and meet client needs.

Supervisory Responsibilities:

  • This position has no supervisory responsibilities.

Demonstrated Competencies

  • Critical Thinking – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; understands workflows and procedures.
  • Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
  • Project Management – Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
  • Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
  • Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Education / Experience / Certification Requirements

  • Two-year college or university program certificate.
  • Two to four years of IT or related experience, required.

Preferred Qualifications

  • Master’s Degree
  • Not-for-Profit experience
  • Experience with organizations of 25-100 employees
  • Knowledge of American Indian culture and communities and/or experience in working with American Indians
  • Knowledge of the DiSC employee assessment system

Work Environment and Physical Activities

  • Professional office setting
  • Minimal travel
  • Frequent keyboarding
  • Lifting up to 50 pounds
  •  

To Apply:
Send your cover letter, a work sample, and a resume to applications@leaftechit.com
Please put your name and the job title in the subject line.

LeafTech Consulting is an Equal Opportunity Employer

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