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Day-one chaos isn’t a people problem—it’s a workflow problem. If you want new hires productive (and secure) by lunch, you need an onboarding process that’s repeatable, auditable, and built around identity-first controls in Microsoft 365. This checklist shows you exactly how to do it—plus role-based variations for finance, sales, and executives, a ready-to-use SOP template, and a first-week follow-up that closes the gaps most teams miss.

You don’t need “more IT.” You need clear ownership. In a co-managed model, the fastest way to reduce tickets, security gaps, and finger-pointing is a simple roles-and-responsibilities matrix that spells out who does what—internal IT, your MSP (LeafTech), and your key vendors. This guide gives you a practical RACI-style template, real-world examples (patching, EDR alerts, new users, SaaS outages, network changes, procurement), and a governance checklist you can use this week.

You don’t build a disaster recovery plan because you’re pessimistic—you build one because you’re...