Michael, an IT professional from Bedfordview, Gauteng, South Africa, began his tech journey with a 3-year IT Diploma from Damelin (2013-2015). He holds certifications in Fortinet NSE 1-3, MS-900 365 Fundamentals, and Teams Meetings and Meeting Rooms technical assessment. With over 9.5 years of experience, Michael has worked as a Support Engineer at an MSP for 2.5 years and as an IT Technician in the freight industry for 7 years. His roles have always been customer-facing, ensuring top-notch support.

Michael’s expertise includes site visits, helpdesk tasks, 365 management, Sophos firewall configuration, and data center hardware installation. His photographic memory aids in efficient issue resolution. An avid PC gamer, Michael, stays updated with the latest tech advancements.

His dedication to customer satisfaction is evident in his willingness to travel to the UK and Congo, working 48+ hour shifts to resolve client issues. Winter is his favorite season, and he enjoys driving with music or gaming to relax. Michael has a unique affinity for tarantulas and cats. He admires Freddie Mercury for his deep mindset and resilience, which resonates with Michael’s approach to life and work.