One of the many services LeafTech offers is Carrier support. This means we sometimes need to work with the carrier to diagnose circuit issues for you or your business. This process often requires us to prove that the issue is on their side of the fence so they will take action. This walkthrough shows you how to collect valuable information at the exact moment when you are experiencing internet speed issues.

Our consultants find that with intermittent internet issues, gathering this information can be difficult. The circuit issue may have passed by the time the speed issue is reported to LeafTech, and a consultant is available to assist with the problem. Of course, the speed issue will pop back up right after you get off the phone, too! Well, here are the tools to put an end to that frustrating cycle! With the information below, you can easily conduct a speed test on your internet connection and send it directly to our support team to analyze and assist. Thank you for taking a moment to help us help you and your team.

How to test and report Internet speeds

  1. Create a new email addressed to support@leaftechit.com.
  2. Open https://speedtest.net
  3. When that webpage fully opens, there will be a HUGE “GO” button in the middle, click the “GO” button.
  4. Once the speed test completes, the window will change radically. It will look similar to the screenshot below.
  5.  You may copy the ENTIRE window by holding the “Alt” button and pressing “PRTSC” (Alt+PRTSC)
    – Alt is at the bottom of the keyboard and near the spacebar.
    – PRTSC might be “Print Screen” or some other shortening of that.
  6. Find the email you created to support@leaftechit.com, place your cursor in the top of the body of the email.
  7. Right-click, and in the menu, hold the Ctrl button and press V (Ctrl+V).
    -That should paste the item:
  8. Press SEND to send the email to our help desk.

OR – You can repeat with the same site or another site to show more results.

Google’s speed test

  1. Go to Google.com.
  2. Search for “speed test”.
  3. Tap or click Run Speed Test.
  4. Copy and paste the Google results as the Speedtest.net results above (ALT+PRTSC to copy, CTRL+V to paste)
  5. Send the email when complete.

Speedof.me speed test

  1. Go to https://speedof.me/
  2. Press the “START TEST” button.
  3. Copy and paste the Speedof.me results just like the Speedtest.net results above (ALT+PRTSC to copy, CTRL+V to paste)
  4. Send the email when complete.

 

Mac window copy

  1. Command ⌘ + Shift + 4.
  2. You will notice that your mouse cursor changes to “+” with pixel coordinates on the right side.
  3. Now with space bar (that wide button on your keyboard )
  4. Now click on the window you would like to capture in a screenshot.

Mac paste

  1. Cmd + V

 

 

Walkthrough Created by Rick Brooke

Photo by chuttersnap on Unsplash